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Configuration Item

Configuration Items in ]project-open[ represent technical elements which require monitoring and control.  Configuration Items do not solely apply to the cataloging of physical hardware apparatus, but also extend to the management of less tangible resources, such as software, to  track versions, updates, and licenses and all installations.

 

Configuration Item Fields

NOTE: It is strongly advised that businesses using ]project-open[ internally agree on protocols and standards for the inputting of basic data.  The data of any field is used not only in this screen, but is accessible to other operations throughout ]project-open[.  Even though the fields are the most basic, subtle differences in user inputs could cause unexpected problems.  Standardization improves our ability to handle these differences and allows for the most effective usage of ]project-open[.  Ex. billing forms can be automatically generated with client information, reporting documents containing links to contacts within the client company, clicking on phone numbers allows automatic phone dialing with VOIP services. 

 

screenshot_configuration_item

 

  • Name

        Name of the Configuration Item

  • Number

        Configuration Item ID number

  • Code

        Category Type Code of the Configuration Item

  • Parent
  • Type
  • Status
  • Project
        What project this configuration item is currently be used for
  • Owner
  • Description
  • Note

References

Related Help

Related Tutorials

Related Object Types 

Related Packages

Related Modules





References to this Page: en:list_object_types, en:module_itsm, en:package_intranet_nagios, en:package_intranet_cvs_integration, en:package_intranet_helpdesk, en:list_integration_links, en:process_itsm_configuration_management, en:process_itsm_release_management, en:category_intranet_conf_item_status, en:category_intranet_conf_item_type, en:list_tables_helpdesk_itsm, en:list_plsql_helpdesk_itsm, en:object_type_acs_rel, en:integration_nagios, en:tutorial_notes_hierarchical_queries, en:integration_ocs_inventory

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