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CKM Knowledge Management

Knowledge Management refers to the identification and dissemination of business critical knowledge resources.

 

Process Activities

 


 

 

Process Input

 

  • Written communication among project members
  • Formalized surveys, learned lessons and other documents
  • Discussions around bug-tracking and helpdesk processes
  • Files stored in the filestorage

 

Process Output

 

  • Results from the full-text search
  • Integrated and consistent files and filestorage contents for projects, customer and persons.
  • Usage statistics of knowledge inputs

 

Process Support

  • ToDo: Loads of packages

 

 

Process Indicators

 

  • Usage of knowledge resources
  • Usage of the full-text search engine
  • ... ToDo






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